Privacy and Terms

Privacy Policy

Last updated: February 7, 2025

This Privacy Policy explains how Clara Home, Inc. (“Clara,” “we,” “us,” or “our”) collects, uses, and shares personal information when you visit our website, make a purchase, interact with our emails or ads, or otherwise use our services.

By using our website or placing an order, you agree to the terms in this Privacy Policy. If you do not agree, please do not use our site or services.

1. Who We Are

Clara Home, Inc.
8 The Green
Dover, DE 19901
United States
Email: hello@cleanwithclara.com

2. Information We Collect

We collect information in the following ways:

Information You Give Us

Examples include:

Contact details (name, email address, shipping address, phone number)
Order and payment details
Information submitted through customer support messages or survey forms

We currently offer guest checkout, so we do not collect passwords or login details at this time.

Information Collected Automatically

When you browse our site, we automatically collect certain data, including:

IP address, browser type, device information
Pages viewed, referral URLs, time spent on site
Interaction with our emails or ads

We collect this through cookies, pixels, and similar tracking tools.

Information from Third Parties

We may receive information from:

Shopify (platform + checkout services)
Payment processors (e.g., Stripe, Shop Pay)
Marketing/advertising tools (e.g., Meta, Google, Klaviyo)

3. How We Use Your Information

We use your information to:

Process and ship orders, handle returns, and provide customer support
Send transactional emails (order confirmation, shipping updates, etc.)
Send marketing emails or ads (only with consent or as allowed by law)
Improve our website, products, and customer experience
Detect and prevent fraud or security issues

4. Cookies & Tracking Technologies

We use cookies and similar tools for things like:

Remembering cart items
Understanding website traffic and performance
Running personalized ads on platforms like Meta, TikTok, Pinterest, and Google

You can control cookies through your browser settings, but disabling them may affect your shopping experience.

Shopify’s cookie details are available here:
https://www.shopify.com/legal/cookies

5. How We Share Personal Information

We may share information with:

Category	Examples
Service Providers	Shopify, shipping carriers, payment processors, Klaviyo
Advertising Partners	Meta (Facebook/Instagram), Google, TikTok, Pinterest
Analytics Tools	Google Analytics, Shopify analytics
Legal or Security Requests	If required by law, fraud prevention, etc.

We do not sell personal information in exchange for money.
However, under California law, using data for cross-site targeted advertising may be considered “selling” or “sharing.” Because we use advertising pixels, you have the right to opt out (see Section 8).

6. Children’s Privacy

Our site is not intended for children under 13, and we do not knowingly collect data from them. If you believe a child has provided personal information, please contact us to request deletion.

7. Data Retention

We keep personal information only as long as necessary to:

Fulfill your orders
Meet legal, tax, or accounting requirements
Resolve disputes or prevent fraud

8. Your Privacy Rights (U.S. Residents)

Depending on your state, you may have the right to:

Request access to the personal information we hold about you
Request deletion of your information
Request correction of inaccurate information
Opt out of “sale,” “sharing,” or targeted advertising
Opt out of marketing emails at any time

To make a request, email hello@cleanwithclara.com or visit our Do Not Sell or Share My Personal Information page.

If you use a browser with Global Privacy Control enabled (GPC), we will treat this as an opt-out request for that browser session.

We will not discriminate against you for exercising your rights.

9. Third-Party Links

Our website may link to third-party sites (Instagram, TikTok, etc.). We are not responsible for their privacy practices — please review their policies before interacting.

10. Updates to This Policy

We may update this policy from time to time. If we make material changes, we will update the date at the top and post the revised version on this page.

11. How to Contact Us

Questions about this policy?
Email: hello@cleanwithclara.com

Do Not Sell or Share My Personal Information

Under certain U.S. state privacy laws (including the California Consumer Privacy Act), you have the right to opt out of the “sale” or “sharing” of your personal information. While Clara Home, Inc. does not sell personal information in exchange for money, we do use advertising and analytics tools that may be considered a “sale” or “sharing” of personal information for cross-site targeted advertising.

This page explains how to exercise your opt-out rights.

How to Opt Out

You may opt out in either of the following ways:

1. Submit a Request by Email

Send an email to: hello@cleanwithclara.com
Subject line: “Privacy Opt-Out Request”
Please include the email address you used on our site so we can locate your information.

2. Use the Opt-Out Link or Button on Our Site

If you see a link in our footer labeled “Do Not Sell or Share My Personal Information” or a cookie banner with a “Preferences” or “Opt Out” button, you can use it at any time to update your settings.

(If we enable Shopify’s Privacy & Compliance tool, this link will activate an automated opt-out form.)

Global Privacy Control (GPC)

If your browser or extension uses Global Privacy Control, we will treat it as a valid opt-out request for the device and browser you used to visit our site.

Learn more: https://globalprivacycontrol.org/

What Happens When You Opt Out

When you submit an opt-out request:

We will stop using your personal information for targeted advertising where required by law.
You may still see ads, but they will not be based on your activity on our site.
We may still collect and use data needed for things like fraud prevention, website functionality, order processing, or internal analytics.

Opting out does not affect transactional emails (order confirmations, shipping notices, etc.).

Who This Applies To

These rights currently apply to residents of:

California
Colorado
Connecticut
Virginia
Other states with active privacy laws as they go into effect

If you don’t live in one of these states, we will still honor your request as a courtesy.

Questions?

Email us anytime at hello@cleanwithclara.com